Mister Minit’s own Real People, Fixing a very big Problem: Operation re-build Queensgate, NZ in time for Christmas
In November 2016 another severe earthquake rocked New Zealand, with tremors being felt as far as Auckland. Among the cities to fare the worst was Wellington, which incurred significant damage including the destruction of part of the Queensgate Shopping Centre. The large shopping complex in central Lower Hutt continues to remain partially closed with many areas taped off, and retailers losing their livelihood so close to Christmas.
Fortunately the Mister Minit property team thrive on a challenge, and live and die by our tagline of “Real People Fixing Problems”. So when the Mister Minit store was affected by the damage, what do Real People do to fix a VERY big Problem? Give it a crack of course… with gusto!!
Despite the challenges inherent with a busy Christmas retail season, the Mister Minit team began by solving the first part of the puzzle of where else in the centre to locate – a challenge Mister Minit’s Property Manager, Shane McMillan overcame by securing a kiosk site on Level 2 of the Centre.
But then the real fun began!
What can we do to get something up and running ASAP was the question posed to the team, with many ideas floated before agreeing to build a new kiosk from scratch with the bits stashed locally in NZ and the friendly Bunnings team at Nae Nae.
The Mister Minit Queensgate store is now in full swing, led by Mister Minit’s very own leading man Hamish, Construction Manager.
“We salvaged some essential items for the kiosk – such as a “shoe care unit” and a “merchandise display” which were at the time sharing a shed with lambs, chickens and cows at my Dad’s house,” said Hamish.
“We then headed to Bunnings and purchased some flat pack kitchen cupboards, bench tops and cladding, but now needed somewhere to build this thing. We attempted to hire a storage shed for the day but to no avail. A passing comment came at Bunnings about borrowing some floor space which was greeted with great vigour and a positive response. The lady we asked said ‘it shouldn’t be an issue, I’ll just go and interrupt Paul’s meeting the Store Manager is having, and find out’. The answer was ‘yes and whatever you guys need just let us know and here’s Phil, he’s your personal storeman’. WOW!!”
A few hours later, the truck was packed and after the Christmas trading hours had ended at 10pm the Mister Minit team began setting up the new kiosk at the Queensgate Shopping Centre.
“After juggling three different time zones, a road trip up north, fending off old McDonalds Farm, arctic weather conditions (it is Wellington), liquid bartering, seven hours of installation and countless man hours, we officially have a fully functioning Mister Minit store to serve all of our wonderful customers!”
All in all the Mister Minit property team are truly living the Mister Minit philosophy or Real People Fixing Problems. As Mister Minit is an everyday needs business we hope that by reopening quickly, we can support all our customers this Christmas and continue to support the community.
P.S. A big shout out to Bunnings, Nae Nae, Phil, Paul and the rest of the team who literally saved the day! You’re a big factor in why we opened this side of Christmas, and we’re eternally grateful!